FAQ

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a return request.

The return address is set by default to the our production facility.  Unclaimed returns get donated to charity after 4 weeks. If our Production facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you  provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself  (if and as applicable).

If you haven’t registered an account on whooper and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Whooper does not accept returns of sealed goods.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalised;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Whooper reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

• Return requests must be submitted within 60 days of the delivery date.
• Shipping & Handling fees paid on the original purchase are non-refundable.
• Customers are responsible for return costs.

To submit a return request, log into your Whooper account and locate the order from which you’d like to make a return.

Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-10 days.
Please note, depending on your bank, refunds can appear on your statement in different forms:

      * A new line item: The refund is listed as a separate transaction
* Reversal charge: The original transaction will be void.

Yes, all transactions are processed in US Dollars.

For international orders, your financial institution will process a currency conversion after your transaction goes through.

International orders may be subject to additional duties or custom fees. Customs policies vary widely from country to country and are unfortunately beyond our control.

The order total we provide does not include these duties as they are applied and collected by the destination country’s Customs Office at their discretion. Customs fees are not charged by nor paid to Whooper. As a result, we are unable to refund these fees.

You can cancel your order or change your address within 1 hour after you have placed it.
Need to change your order? First cancel it, then place a new one. To cancel your order, please log into your account.
Note: Guest Checkout does not automatically create an account for you.

You can change your shipping address within 1 hour of placement. To update your shipping address, please log into your account.